Refund Policy
Our policy on deposits, cancellations, and refunds for fixed-price design and development projects.
This Refund Policy outlines Piximco LLC’s (“Piximco”) approach to refunds and cancellations for design and development services.
Deposits and work in progress
The deposit paid to start work is generally non-refundable once work has begun. The deposit secures time and resources allocated to your project and compensates for initial discovery and planning.
Cancellation before substantial work
If a project is cancelled before substantial work has been completed, we may refund unused prepaid fees minus:
- Work completed to the cancellation date
- Time and expenses incurred
Refunds in this scenario are issued at Piximco’s reasonable discretion based on work performed.
After delivery or final payment
Once deliverables have been provided and final payment has been made, no refunds are issued, except where required by applicable law or as agreed in writing between the parties.
We encourage clients to review deliverables carefully at each milestone and provide feedback before final approval.
Scope changes and additional fees
Changes to the agreed project scope may result in adjusted fees. Additional work beyond the original scope is billed separately and is subject to this refund policy.
How to request a refund
If you believe you are entitled to a refund under this policy, contact us at huzaifa@piximco.com.
Refund requests will be reviewed and responded to within a reasonable timeframe. Approved refunds are typically processed within 14 business days.
Contact
Questions about this Refund Policy? Contact us at huzaifa@piximco.com or visit https://piximco.com.
Piximco LLC